Refund Policy

Last updated: 22 August 2026

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1. Change-of-mind refunds

If you have purchased a licence but have not activated or used the product key, contact support@sheetfillpdf.com within 14 days of purchase. We will generally approve a reasonable change-of-mind refund request where the licence has not been activated or materially used.

Once a digital licence has been activated and immediate access to the paid software has been supplied, change-of-mind refunds are normally not offered, except where required by law or expressly agreed by us.

2. Technical problems

If a material technical problem prevents you from using SheetFill PDF's core paid functionality, contact support with a description of the problem. We will first try to fix the issue or reset a legitimate licence activation. If we cannot provide a reasonable fix for a material defect within a reasonable time, we will provide an appropriate refund where required by law and may provide one voluntarily in other appropriate cases.

3. Refunds we will normally approve

Duplicate charges for the same intended purchase.
A valid licence that cannot be activated because of an error on our side and cannot be resolved.
The paid product is materially not as described and we cannot correct the issue.
A refund is required by applicable consumer law.

4. Situations normally not eligible

You successfully activated and used the paid product and later simply changed your mind.
Your source PDF/spreadsheet is incorrect or unsuitable and the software itself is working as described.
You expected a feature that is not advertised or documented as included.
A product key was shared, resold, published or abused in breach of the Terms.

5. Statutory rights

Nothing in this policy limits mandatory consumer rights. UK rules for digital content can affect the 14-day cancellation right when a customer expressly requests immediate digital supply and acknowledges the consequences of starting supply. Faulty or misdescribed digital content may also carry statutory remedies.

6. How refunds are processed

Payments are handled by Lemon Squeezy as Merchant of Record. Approved refunds are processed through the payment system and may take several business days to appear, depending on the payment method and financial institution.

7. How to request a refund

Email support@sheetfillpdf.com with your purchase email, order number if available, and a short explanation of the issue. Do not send payment-card details.